How Can We Help You?

You can create an account by clicking the "Get Started" button on our homepage. Property owners can register directly, while residents will receive an invitation link from their landlord.

An invite token is a secure link sent by your landlord to give you access to the resident portal. It contains a unique code that associates your account with your rental unit.

Once you receive an invite link from your landlord, click on it and follow the registration process. You'll be able to access the resident portal at any time after registration.

Yes! Property owners can add and manage multiple properties and units from a single account. Simply navigate to the Properties section and click "Add Property".

Log into your resident portal, navigate to the Payments section, and select the invoice you want to pay. You can pay using e-transfer or upload proof of payment for bank transfer.

We accept e-transfer and bank transfer payments. Upload your payment confirmation or e-transfer details through the resident portal.

Your rent due date is specified in your lease agreement. You can view upcoming and past invoices in the Payments section of your resident portal.

In the resident portal, go to the Payments section to see all past payments, receipts, and invoice history.

If a payment is missed, the invoice will be marked as overdue. Contact your landlord immediately to discuss the situation and arrange payment.

Log into your resident portal, navigate to Maintenance, and click "New Request". Fill in the details, upload photos if needed, and submit. Your landlord will be notified immediately.

Response times vary depending on the urgency and nature of the request. Emergency requests are prioritized. You'll receive updates through the portal as your request is processed.

Yes! All your maintenance requests are visible in the Maintenance section of your portal, showing current status, updates, and any assigned work orders.

Emergency issues include water leaks, heating failure in winter, electrical hazards, broken locks, or any situation that poses immediate health or safety risks.

Your signed lease agreement is available in the Documents section of your resident portal. You can download a PDF copy at any time.

Your landlord will send you a lease agreement through the platform. You'll receive a notification and can review and sign it electronically through your portal.

Lease renewals are handled by your landlord. Contact them through the platform or directly to discuss renewal options before your current lease expires.

Contact your landlord well before your lease expires to discuss renewal or move-out procedures. Follow the proper notice requirements as specified in your lease.

In Ontario, you typically need to provide 60 days notice. Contact your landlord through the platform to initiate the move-out process and ensure you follow all proper procedures.